Email your request
Write to cadistics@yahoo.com and state that you would like a refund. A reason is not required, though would help us understand how to make improvements.
Our Refund Policy
Our Customer Satisfaction Promise
A Straightforward 100% Refund Guarantee
If you decide that an Online-PDH purchase is not right for you, email us to request a full refund. You do not need to provide a reason, and there is no complicated request form.
Request a RefundThe one important consequence of a refund
After a course or plan purchase is fully refunded, you must not use its certificate(s) or claim its professional development hours as paid continuing education. If you already reported the course to a licensing board, contact that board promptly and follow its instructions for correcting or replacing the credit.
100% refund
of the complete purchase amount
No reason required
feedback is always optional
Simple email request
so we can locate the purchase
How It Works
Three simple steps
We locate the payment
Include your name (as used with the Stripe purchase), account email, and the order information so we can identify the correct transaction.
Funds return to you
We initiate the approved refund to the original payment method and email confirmation when it has been submitted.
Processing and Bank Timing
When will the refund appear?
We will review and initiate an approved refund as promptly as reasonably possible. Once submitted, the refund must travel through Stripe, the card network, and your bank or card issuer. Stripe advises that customers typically see a card refund approximately 5–10 business days after it is initiated, although the timing is controlled by the financial institution.
Refunds are returned to the original payment method. In some cases, a very recent refund may appear as a reversal, meaning the original charge disappears instead of appearing as a separate credit.
Continuing Education Credit
What happens to the certificate and PDH credit?
A refund returns the course purchase price and ends your ability to rely on that refunded purchase as paid continuing education through Online-PDH. If payment is refunded in full, courses taken under that refunded plan can no longer be submitted as CE.
If you have not reported the course
Do not submit the certificate or claim the associated PDH after the refund. If needed, complete replacement coursework within your licensing jurisdiction’s renewal period.
If you already reported the course
Contact your licensing board and follow its instructions. Only the board of licensure can determine how an amendment, replacement course, or other action is to be properly implemented.
Common Questions
Refund policy answers
Do I have to explain why I want a refund?
No. A short request is sufficient. Constructive feedback is appreciated because it can help us improve, but providing feedback is completely optional.
What if I accidentally purchased the same course twice?
We will refund the duplicate transaction. Refunding a true duplicate does not affect the original paid purchase or the certificate associated with that retained purchase.
Does Audit Assistance continue after a refund?
Audit Assistance is not available for a fully refunded course purchase because that transaction no longer supports a paid Online-PDH completion. This does not apply when only an accidental duplicate transaction is refunded and the original purchase remains paid.
Should I contact my bank or Stripe first?
Please email Online-PDH first. A direct request allows us to investigate and initiate a refund without beginning a formal payment dispute. Contacting your bank remains an available consumer option, but a dispute follows the card issuer’s separate process and may take considerably longer to resolve. Also when a dispute is initiated, it affects our reputation with the payment service, goes into a dispute resolution arbitration process which can take up to 60 days, and then we are charged an unfair fee. Please allow us to issue the refund from our end!! It is quicker and easier, and does not affect our standing with the payment service.
Does a refund determine whether a board accepts my continuing education?
No. Licensing requirements and audit decisions belong to each jurisdiction. This policy explains Online-PDH’s treatment of a refunded purchase; it does not provide legal advice or decide what a licensing board will accept. Please be aware, that to knowingly submit CE credits without payment could be construed as an ethics violation should you face random audit. Proof of payment is often required in CE audits.
Please keep your confirmation
Retain the refund confirmation with your records. If the credit was previously reported, also retain any correspondence or correction instructions received from your licensing board, and with us here at Online-PDH. This is why we only correspond using email; so that both parties are able to retain full written documentation of all interactions between Online-PDH and the customer.
Last modified: Thursday, 23 July 2026, 6:17 PM