Account and Access
Help with account confirmation, signing in, locating an enrolled course, or accessing your dashboard.
Online-PDH Customer Support
How Can We Help?
Questions about a course, certificate, account, or purchase? Send us a detailed email and we will review the information needed to provide a clear, useful response.
Email Customer SupportEmail is our preferred support method
A written message gives us time to review your account, course history, transaction details, and the exact issue before responding. It also gives both you and our support team a written reference, reduces misunderstandings, and often allows us to investigate or resolve the problem before we reply. A phone conversation may begin before the necessary records have been reviewed, so email usually produces a more complete and accurate answer.
Reasons to Contact Us
Support throughout your course experience
We welcome questions, problem reports, and constructive suggestions concerning Online-PDH and our continuing education courses.
Courses and Exams
Questions about study materials, course navigation, final examinations, completion requirements, or reported technical problems.
Certificates and Records
Assistance locating or replacing a certificate, confirming a completion record, or requesting available audit-support documentation.
Orders and Suggestions
Questions about an order or receipt, as well as suggestions that may improve a course or the Online-PDH website.
Help Us Help You
What to include in your email
A brief but detailed message helps us identify the issue and reduces the need for follow-up questions.
- Your full name and the email address associated with your Online-PDH account
- The course title and, if available, the course number
- A clear description of what you were attempting to do and what happened
- The wording of any error message and the page where it appeared
- Relevant completion date, order date, or transaction information
- A screenshot when it would help illustrate the problem
What Happens Next?
How we review and reply
We review
We read your description and examine the available account, course, and transaction information relevant to the request.
We investigate
When possible, we reproduce the issue, confirm the applicable records, or complete the available corrective action before replying.
We respond
We email an explanation, requested information, resolution, or clear next steps if more details or action are required.
Before sending a second message
Please check your inbox and spam or junk folder for our response. Keeping related information in the same email thread helps us preserve the history and understand the request more efficiently.